hoa-wooden-fence-installation-raleigh-nc

Reviews of Index Fence Inc

Here's what our satisfied customers are saying...

Index Fence INC
Excellent
4.8
Based on 146 reviews
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Alex, Camden, Behzad, and the rest of the Index Fence team were an absolute pleasure to work with! Alex was extremely helpful during our initial consultation and provided great knowledge and recommendations. The fencing materials/options offered by Index Fence were nearly an identical match to those already within our neighborhood, which was a critical component for approval from our HOA. Camden and Behzad were very responsive and never left me wondering what the next steps were. Installation was completed in just two half days of work - couldn't be happier with our new fence and my experience with Index Fence from start to finish. Would highly recommend to anyone looking for a fencing contractor.
Response from the owner: Michael,We are glad that you were satisfied with your experience, and we appreciate your business and beautiful feedback. Please do not hesitate to reach us if you have any questions or concerns.Happy Holidays
Working with Index Fence was a great experience. Alex demonstrated extensive knowledge and a friendly demeanor as we explored various fencing options during my appointment booking. Once our HOA gave the green light, their team was promptly scheduled to arrive within the week. They completed the installation swiftly and beautifully in just two days. We are thrilled with our new fence and our overall experience with Index Fence—it was truly a pleasure!
Response from the owner: Brian,Thank you so much for giving us this opportunity. As always, please do not hesitate to reach us if you need anything.
Wanted to add a 10 foot gate to a fence they did for me a few years back. Came back with a ridiculous high price. Just really disappointed as a returning customer. I’m all about paying a fair price for work, but I feel like they are taking advantage. Very unfortunate because I was looking forward to working with this company again.
Terrific experience! Camden was so responsive and helpful at every step. The workers were so friendly and put up the fence very efficiently -- all within one day! It looks fabulous, very high quality. Appreciate them offering to come back if anything were to happen with the fence as well. Highly recommend.
Response from the owner: Thank you for your feedback Laura. We are glad that you are happy with your new fence
Alexandre and Index Fence did a wonderful job fencing in just over an acre of privacy fence on my wooded lot. Thank you!!!
Camden and Alex are truly great. They went above and beyond to install a fence for us. They were quick, professional, and great to work with. Would recommend 100%. 10/10.
Response from the owner: John,We are glad that we could earn your business.Thank you
At Index Fence INC, they prioritize security, strength, and dependability, using high-quality materials, and offering amazing prices and warranties! Their commitment to excellence is reflected in their meticulous attention to detail and craftsmanship. With a dedicated team boasting over 30 years of experience, they take immense pride in delivering the highest level of customer service. Alexandre Pimentel, one of their consulting specialists, places clients at the forefront, ensuring top-notch service. I wholeheartedly recommend Index Fence – for real the premier fence business in the Triangle! I highly recommend this business!
Response from the owner: Thank you for your beautiful review Carla
Best company, best customer service.
Working with Miguel is easy and always entertaining as he is a great guy and does a great job.
For a straightforward fence installation with no easements or other considerations, Index Fence is a great company. Our fence installation had HOA complexities and easements and took over a year working with Index Fence to complete the project. Oftentimes with myself as the homeowner educating and coordinating the process, where I would expect the opposite. This included a portion of the fence needing to be moved after initial installation, at additional cost, as it was initially built over an easement.
Dishonest company. Owner openly broke contract, see other review. I spoke with the owner 20 days before he terminated contract and said they were doing the best they had done in years, wanted to hold off advertising because he had to fire two other employees. Clearly not a good business owner or operator, he can't even remember what he wants.
There was some slight miscommunication, but that was on my end and even so, they didn't charge me for redoing some of the work to my unspoken expectations. If you deviate from a general fence, just be sure to be precise in the language you use and provide lots of examples on similar terrain. These folks were great and I'd absolutely use them again.
Response from the owner: Harris,We are glad that you are happy with your fence
The whole process was a great experience. Very professional and they were able to get things up quick without losing quality. Highly recommend!
Response from the owner: Marco,We appreciate your business. Thank you
Miguel aka El Presidente and his entire team are awesome. From estimate to finish and aftercare. YES! AFTERCARE! And the pricing was phenomenal. Index Fence is thorough, professional, punctual, clean, and just operate every detail with excellence. From initial call with Clayton forward you and your property will receive excellent service and care.
Response from the owner: Kandice,Thank you very much for your feedback.
We contacted several fencing companies in the triangle, and Index fence just felt the most genuine. They sent a guy out to my house within one week of calling them, and he was very knowledgeable and took his time and explained everything to us. The installers came after that And put up our 6 foot tall wooden privacy fence and just one day!!!! Money well spent!!!
Response from the owner: We appreciate your business with us.
Fantastic company!!! We love our new fence!!!!
Response from the owner: Page,We are glad that we could earn your business.
I agree with several reviewers.. if I could give more stars I would. Scheduling the appointment was easy. Working with Cameron was easy. He was so patient with me with the timing of everything since there were a few HOA restrictions to figure out and get approved, etc. I was able to schedule the installation on the day and time that worked for my schedule. The crew that did the installation were efficient, easy to communicate with, and kept everything tidy. They cleaned up quickly when the job was done. The quality of the cedar fence, the style, and the solid stability is nothing like I've ever had in previous homes. The double gate is so solid and I'm sure will never sag or shift like we've had happen in previous gates. Later when we got estimates to stain our fence from several paint companies, we were advised to have several splitting boards replaced before staining, and Cameron was able to fit the repair in between jobs in a timely manner. The same crew came out, and was so efficient that after their inspection they found a few other boards that started to split that I didn't notice, and they replaced them too. Overall, I am very pleased with the quality and workmanship of the fence. Thank you Cameron, awesome crew, and Index! P.S. The stain shown in the pic (by SW in charcoal) was done by Five Star Painting, who is also amazing, which I'll explain in my review on their page!
Response from the owner: Thank you for your beautiful review, and we are glad that you are happy with our services. We appreciate your trust in our business.
They did a great job in installing our fence. The entire process was simple, quick and efficient. The quality of their work and products is excellent. I highly recommend this company.
Response from the owner: Jim,Thank you for your feedback, and we are glad that we could earn your business.
Great work, professional, and the lifetime warranty is amazing!
Response from the owner: Ryan, We appreciate your business with us. Thank you
Had a great experience with Index Fence. Consummate professionals and they did a quality job.
Response from the owner: Jonathan, we appreciate your feedback. Thank you
I highly recommend Index Fence! Cameron and the entire team were helpful and responsive throughout the entire process. They also helped with our HOA approval and town permit. When it came time to install the fence, they completed the job in 2 days!
Response from the owner: Thank you for your beautiful pictures/review.
The Index Fence team did a great job on our fence! We would recommend if your looking for a new fence to use Index. Cameron and his team worked with us in our HOA process which was a major help. Their team was quick, clean, and professional.
Response from the owner: We appreciate your feedback. Thank you
Index put up our fence in no time with absolutely no hassle! Reza was very responsive and helpful. I would recommend them to anyone looking for fair prices and speedy installation. Also getting a quote came with zero pressure which I'm grateful for. Thanks Index!
Response from the owner: We appreciate your business. Thank you
If I could give 10 stars, I would! Cameron, Miguel, and the entire Index Fence Inc team were kind, professional, and delivered exceptional results with outstanding speed. They installed the fences at both my house and my mother’s house across the street and I could not believe how fast and efficiently they worked. Despite the speed, quality was not compromised; everything was done to the highest standard. Their team was easy to communicate with, they answered any questions quickly and to our satisfaction, and they were very respectful of our property and kind to our family. Amazing job, amazing team, and amazing results. Now our kids and dogs can run around without worry. I would recommend Index Fence Inc to anyone in the Raleigh/Wake County area! Thanks, Cameron, Miguel and team!
Response from the owner: Mike,Thank you very much for your beautiful feedback/pictures, and we appreciate your business.
After getting multiple quotes to fence in our backyard, we decided to choose Index Fence for the project. In addition to having great online reviews, their quoted price and communication were both fantastic. Jason and his team were able to complete about 600 feet of fence in 2 days and we couldn’t be happier with the result. They were able to accommodate our request for a mixed Woden privacy/wire fence and the finished product looks amazing. From start to finish, the whole process of working with them was so easy and I would 100% recommend them to anyone I know.
Response from the owner: We appreciate your beautiful feedback and pictures.
I highly recommend Index Fence for anyone looking to install a fence. They were quick to respond to all my questions and made the process so easy. If anyone is looking for high quality, great experience, and reasonable pricing, Index Fence is a wonderful option. I cannot speak more favorable on my experience with this group. Thank you for a beautiful fence!
Response from the owner: We love to satisfy all of our customers, we are glad you love your new fence. It has been our pleasure.
My experience with Index Fence has been great. My sales rep, Jason, was also available whenever I need to ask a question and always provided a solution. After the installation one of my gates wasn't shutting on it's on like it was supposed to for the pool inspection and Jason took it upon himself to come out and try to fix it. While he gave it his best effort additional work needed to be done and he had his team come out the next day to correct. He told me at the beginning of the sale that their work wasn't done until I was completely satisfied. A lot of companies say that, but Jason and team really held up to those standards. I would recommend anyone needing a fence that wants a high quality product with great service before and after the installation to look no further.
Response from the owner: We are glad that you are satisfied with your new fence. Thank you for choosing Index Fence INC.
Extremely smooth experience from the initial quote to the finished project. They ran with all of the hassle of permitting and HoA approvals, and the finished fence looks incredible! They took a lot of care in their craft and it shows!
Response from the owner: We are happy to hear that you had a good experience with our team, and we appreciate your business with us.
We love our new fence! The workers that came to install completed our yard in 1 day and were engaging throughout the entire build. I was impressed with the communication during the day of.
Response from the owner: We are glad that you are satisfied with your new project. Thank you for your business
On time beautifully done and quickly. Cleaned up before leaving! Very professional.
Response from the owner: Thank you for your feedback. We appreciate your business.
Index Fencing did a great job on my wood fence installation. Quick demo and installation. Jason’s team were responsive, efficient and listened to my concerns about having the bottom of the fence low enough to keep out rabbits and dogs. Very thorough with how even and professional the panels lined up on uneven terrain. Definitely recommend them.
Response from the owner: We are very happy that you are satisfied with the project, and we appreciate your beautiful feedback.
Good and honest customer service & experience.
Excellent work,brand new vinyl fence for privacy and puppy dog 100% recommended.
They did an incredible job putting up our new fence. They were professional, quality product, and really great to work with. I cannot say enough great things about Cristian Jesus Ramirez Hernandez he came out to give us a quote, was super responsive to our questions and concerns, and kept us updated before the project and called after it was completed to make sure we were happy. Great overall experience.
I've never had any interaction with Index, prior to this. I had an appointment with Index, Cameron from the company came out to give me an estimate. He was very pleasant, had a great personality, and was even a few minutes early which I appreciated. The problem that I had is with the company's policy of a 60% deposit upon quote acceptance. When Cameron informed me of this, I stopped the estimate. I don't have a problem with putting down a deposit and do understand the need by a company to take a deposit and set a schedule, but 60% that's just ridiculous. A 60% deposit, to me is a red flag that the company needs my money to pay for the materials or doesn't have the credit necessary to do the work, not a company that I want to do business with.
Response from the owner: It is what is it my friend , you are dealing with Index Fence the best company in North Carolina . All of my reviews have proven that but thank you for the review and we do apologize that Index Fence was not the best fit for you .
Moving, and all the things that come with setting up a new home, can be TOUGH! Having Index Fence install a fence at my new home was the EASIEST! Everyone involved in this process was a pleasure to work with, from the owner to the crew that completed the build. They showed up on time, and completed the work more quickly than I thought possible. Not only was their work quick (and the worksite kept tidy) but the fence they built is a stunner. Everything is done WELL. I requested one small adjustment to a gate and they were also responsive to that request as well. Quick, professional, beautiful work AND excellent service AFTER the build??!!!! This company is a rare gem, one of the best service providers I've ever had, from any home build/repair company, EVER. Thank you INDEX FENCE!
Response from the owner: We are very happy that you are satisfied with the project, and we appreciate your beautiful feedback.
I have ZERO complaints about my experience with Index Fencing! Cameron who came out for my quote was so friendly and welcoming. Behzad in the office is also very friendly!Index Fencing was fast, efficient, friendly and exactly what I was looking for!!
Had a great experience working with Jason Feore and the rest of the team at Index Fence. Jason came out very shortly after my first call to Index, helped me understand the options, and then walked through the yard and came up with a good layout. The quotation was great and clear, and only change when we requested a different design (horizontal planks). The end product looks great, was expertly installed in a single day, and was a completely painless, high quality experience. Kudos to everyone involved from Jason to the back office to the installation crew!
The BEST EXPERIENCE! 100% recommend Index Fencing! Jason, Mr B, Christian, Oscar and crew!! So happy with the results and they were so fast and professional. We were in a real bind but they were AMAZING!
Jason at index fence is the best. Very knowledgeable, responsive and professional. We had a few fence companies give us quotes and Index fencing just felt like the best for our money - not necessarily the lowest. But I believe you get what you pay for. Our dog is in heaven in his new fenced in backyard and it looks beautiful 😍
From start to finish - my experience with Index Fence was a pleasure. We worked with Ryan to get the estimate and he kept up throughout the entire process - HOA, permits, 811, etc... The installation crew was extremely efficient, professional, and knowledgeable. In just a few days we've already received compliments from several neighbors on the quality of our fence. Thank you to everyone on your team for a job well done!
Index did a fabulous job on our new fence! They had our old fence down and cleared away in less than a day (!) and our new fence up in hours with the best quality wood so we won't have to do anything to maintain it for 3 years! Jason F. and his crew worked seamlessly together and were a joy to have on our property.
Jason with Index Fencing was very helpful and responsive when working with me on quotation, design, and even some last minute changes I requested. The overall experience was very quick and pleasant with a fair price, quick turn around, and great outcome. I would recommend Index Fence to a friend or neighbor.
I tried to get quotes from four different companies and all of them were super slow to respond. Index Fence was, by far, the most responsive and we couldn't be any happier how the fence turned out! Ryan, their project consultant, was professional, friendly and super helpful. Their crew installed the fence in just a few hours. I would highly recommend them to anyone, anytime.
Great company to hire, they were very responsive and completed the project on time with all the required permitting.
Index Fencing installed a wooden fence on my property. I worked with Jason on the Project. He was very professional and walked me through the whole process. They even took care of the HOA application. I noticed that the fence wasn't low enough to the ground in several areas. They came out within two weeks to fix the issue. I am very satisfied with how the fence eventually turned out. I would recommend them to others in the Raleigh area who need a fence installed.
I had an exceptional experience with Index Fence. We were in the market to build a new fence around our property and called multiple companies around my area. Jason from Index Fence was the first one to visit our property for a in person appointment for an estimate. Other companies were scheduling 2-3 weeks out but Index Fence scheduled for our installation right away. Jason was so helpful with the planning process. He was very patient and informative. He answered all of my many questions quickly and professionally. Our fence was completed in 1 day and it turned out amazing. I would definitely recommend Index Fence if you're looking to build a fence for your property. I would strongly call Index Fence and ask for Jason. He provides outstanding customer service.
We made an appointment with Index Fence through a representative at the company Friday, 04/29/22, the rep said Jason would be our estimator Monday at 11:00am as well as sent an email out to verify the appointment. The company advertises they open at 8:00am so on Monday morning at 10:18am we receive a text from Jason saying his schedule had gotten so backed up he would not be able to make our appointment. We understand unforeseen things do come up but we were super disappointed we only got our notice from Jason 45 minutes before the scheduled time to meet. Jason explained via text he would have his office call to reschedule, now it is Thursday 05/05 and have not received a call from the company yet. Extremely disappointed, poor business practice, makes us wonder how the job would go if Index Fence was hired to do our fencing.
Response from the owner: Julie; I'm sorry that your experience with our company was less than extraordinary. Your experience is the exception to the normal Index Fence Experience. Our project consultants are extremely busy this time of year, and it would have been better if the consultant would have given you a more advanced notice before your scheduled appointment.
I met with a very nice young man by the name of Jason for a fence estimate. I’ve reached out to others and didn’t care for their presentation or price but I felt Jason was worth bragging about. He was punctual and very courteous. He provided detail explanations and fair pricing which was a nice change from the rest. I greatly appreciate honest businesses that hire quality people so I’d definitely recommend Jason to all of my neighbors & friends.
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